November 9, 2024

RedZone Friends— I am announcing today that we will phase out our punch card enrollment option for camps & training programs. For those with active credits on file, you will still be able to use those until they are depleted.

​

Why the enrollment change? When we launched this option a few years back, we did so with the idea that it would be super convenient for busy parents with kids in multiple activities. You wouldn’t have to eat the cost of something you paid for because another conflict came up. Across all our markets, we were offering a consistent volume of programs that fit this enrollment structure.

 

I have mixed feelings in concluding that this enrollment model simply isn't sustainable for us. On the technical side, there is growth from other programs & markets that consume our efforts as well. While the flexibility to attend sessions that fit a camper’s schedule was nice for our clients, it also offered an opportunity to not attend sessions consistently because you wouldn't lose or waste any credit or opportunity. This hampers meaningful development for clients and challenges business elements for the provider.

 

We too often found ourselves with more coaches than campers. If we’ve committed our resources to particular times and locations, we need to ask our clients to match that commitment more strongly as well. Now, I’ve always operated in an effort to do good business and give our clients every chance to get what they have paid for. This is not changing fundamentally. But in order to continue offering these skill development programs, this adjustment is necessary.

 

We will soon start rolling out more camp programming with info about how to enroll in them. Regardless of the enrollment processes, you will likely need to contact the RedZone office to apply any unused credits for camp registration fees. Check your credit balance here and contact 319-358-2926 or info@redzoneia.com to reserve placements in upcoming sessions with your credits. In general, a particular session will cost, in credits, the number of dates that the group meets. So, if a session covers 4 dates, it will cost 4 credits. Some exceptions apply for sessions with extended training times or capped attendance.

 

I look forward to getting back to work!

 

COACH BLUM